Privacy Policy

The Collection and Use of Information

Keenfit limits the information we collect about our customers and potential customers to what we need for internal business purposes only.
Keenfit understands that privacy is a critical issue for all our customers and is committed to protecting customer personal information. We want to earn our customers’ trust by providing safeguards to protect personal information as we continue to provide valuable products and services.
Keenfit’s Privacy Policy is designed to comply with Canada’s federal Personal Information Protection and Electronic Documents Act including the ten principles set out in the National Canadian Standards Association: Model Code for the Protection of Personal Information. Based on these guidelines and Keenfit’s Best Business Practices, ten privacy principles have been customized to meet the specific needs and expectations of our customers.
The Privacy Policy at Keenfit is a formal statement that outlines the minimum requirements for the protection of personal information. The objectives of the Privacy Policy are to promote responsible management of personal information, and to inform our customers of our practices.
Keenfit will continue to review this Privacy Policy to ensure it remains current with changing laws and regulations while meeting the evolving needs of customers. In the event of any amendment to the Privacy Policy, a notice will be posted within this page.

Privacy Statement

Keenfit recognizes the importance of respecting customers’ right to privacy and adheres to the following key principles:

  • Keenfit is responsible for personal information under its control and has designated individuals to be accountable for the organization’s compliance.
  • The purposes for which personal information is collected will be identified at or before the time the information is collected.
  • Knowledge and consent will be obtained for the collection, use, and disclosure of personal information, except where deemed inappropriate.
  • The collection of personal information is limited to that which is related to the purposes identified by Keenfit.
  • Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the customer or as required by law.
  • Reasonable efforts will be made to ensure that personal information is as accurate, complete, and up-to-date as is necessary for the purposes for which it is used.
  • Personal information will be protected by reasonable security safeguards appropriate to the sensitivity of the personal information.
  • Information is available to customers regarding Keenfit’s policies and procedures relating to the management of personal information.
  • Upon request, and within a reasonable period of time, a customer will be informed of the existence, use, and disclosure of his or her personal information and will be given access to that information. A customer is entitled to comment on the accuracy and completeness of his or her personal information, and have that information amended where appropriate.
  • A customer can address a challenge concerning compliance with the above principles to Keenfit’s designated Privacy Officer.

Privacy Officer

2684 Casa Loma Road
Kelowna B.C.
V1Z 1T5

Information Release

Keenfit does not arbitrarily sell or trade identifiable client information to third parties. Release of your information occurs only

  • where we have your consent; or
  • to our suppliers or agents who assist us in serving you; or
  • where we are required or permitted to do so by law.

Protecting Information

We protect your information with appropriate safeguards and security measures and we retain your information only for the time it is required for the purposes we stated. Only those employees involved in processing data have access to this data. Any employee found in violation of our security or privacy policies is subject to disciplinary action.

Use of Cookies

Any cookies used on this website are used to enhance the functionality of the website by storing your preferences. We also use cookies to help us to improve the performance of our website and to provide you with a better user experience. This information is often automatically deleted after your visiting session is over or by the privacy settings already set by your internet browser.

Email Address and Contact Information

When you send us e-mail or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email. We use your email address to acknowledge your comments and/or reply to your questions, and we may store your communication and our reply in case we need to correspond further.
On certain pages we provide users the option of submitting names, addresses, phone numbers, fax numbers and email addresses for the purpose of contacting you for sales or support follow-up. This data is not shared with anyone outside of our organization other than our suppliers or agents who assist us in serving you or where we are required or permitted to do so by law.

Access to Credit Card Information

We restrict access to credit card information. In the event of a customer complaint or chargeback, transaction information will be provided to the merchant, bank or card issuer.
If you have any questions regarding this Privacy Policy or our implementation, please contact us to discuss your needs or concerns.

The Keenfit Walking Poles have given me more Freedom

I am writing to share my experience with KeenFit Walking Poles. They have changed my life due to your knowledgeable... View Article


The Keenfit Walking Poles have given me more Freedom

I am writing to share my experience with KeenFit Walking Poles. They have changed my life due to your knowledgeable staff. Your staff person, Rosie, sent the KeenFit Walking Poles to me. She recognized the benefits that I could gain from using the Keenfit Walking Poles – and they changed my life.

I have a diagnosis of Spastic Cerebral Palsy and have used some form of a cane or crutch for the past 25 years. Last October I started to develop pain in my hands, arms and shoulders, all of which resulted from overuse of the canes/crutches. To treat the problem, Doctors had me switch walking devices. I was using Canadian Crutches and they were not working for me. They were heavy and cumbersome and I was prone to falls with them.

As part of ongoing treatment, I have also been working with a personal fitness trainer who has been working with me on strengthening, stretching, resistance training and a range of flexibility exercises. The gains from the training were not carrying over when I was using the Canadian Crutches. When I used the KeenFit Walking Poles, results from the personal training carried over.

For example, I am using my legs more than my arms to stand and move with the Walking Poles. The pressure on my arms, hands and shoulders is less. I can stand easily with the Walking Poles. I have better posture and can pick up my feet better. When I took the Walking Poles to my personal trainer, he said, ‘I want you using these Walking Poles full time.’ The KeenFit Walking Poles have given me more freedom. They have been tools that have improved my gait and have allowed me to do what I have never done before. All of this resulted from Rosie and her skills to recognize a Client’s needs. I thank you for this excellent product and want to recognize Rosie for her awareness, knowledge and first-rate service.

Watch Kerry’s Gait from all angles here:

Hi. I wanted to share the latest in the Botox / Leg treatment saga. Today, March 22, I hit another milestone. I walked on a treadmill. Those who knew me before these treatments, know that a treadmill would have been a nightmare with my balance issues. I would have ended up on my nose. Today, I felt like I was in a marching band. I was picking up my feet and knees. I am over the moon once again. Of course, the trainer was riding my tail the entire time…. and the time on the treadmill was not 30 seconds, it was 20 minutes. This new element will become a part of the ongoing routine of strength training and swimming. Sometimes, gifts come in the smallest packages. Will keep you posted! Kerry