Privacy Policy

The Collection and Use of Information

Keenfit limits the information we collect about our customers and potential customers to what we need for internal business purposes only.
Keenfit understands that privacy is a critical issue for all our customers and is committed to protecting customer personal information. We want to earn our customers’ trust by providing safeguards to protect personal information as we continue to provide valuable products and services.
Keenfit’s Privacy Policy is designed to comply with Canada’s federal Personal Information Protection and Electronic Documents Act including the ten principles set out in the National Canadian Standards Association: Model Code for the Protection of Personal Information. Based on these guidelines and Keenfit’s Best Business Practices, ten privacy principles have been customized to meet the specific needs and expectations of our customers.
The Privacy Policy at Keenfit is a formal statement that outlines the minimum requirements for the protection of personal information. The objectives of the Privacy Policy are to promote responsible management of personal information, and to inform our customers of our practices.
Keenfit will continue to review this Privacy Policy to ensure it remains current with changing laws and regulations while meeting the evolving needs of customers. In the event of any amendment to the Privacy Policy, a notice will be posted within this page.

Privacy Statement

Keenfit recognizes the importance of respecting customers’ right to privacy and adheres to the following key principles:

  • Keenfit is responsible for personal information under its control and has designated individuals to be accountable for the organization’s compliance.
  • The purposes for which personal information is collected will be identified at or before the time the information is collected.
  • Knowledge and consent will be obtained for the collection, use, and disclosure of personal information, except where deemed inappropriate.
  • The collection of personal information is limited to that which is related to the purposes identified by Keenfit.
  • Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the customer or as required by law.
  • Reasonable efforts will be made to ensure that personal information is as accurate, complete, and up-to-date as is necessary for the purposes for which it is used.
  • Personal information will be protected by reasonable security safeguards appropriate to the sensitivity of the personal information.
  • Information is available to customers regarding Keenfit’s policies and procedures relating to the management of personal information.
  • Upon request, and within a reasonable period of time, a customer will be informed of the existence, use, and disclosure of his or her personal information and will be given access to that information. A customer is entitled to comment on the accuracy and completeness of his or her personal information, and have that information amended where appropriate.
  • A customer can address a challenge concerning compliance with the above principles to Keenfit’s designated Privacy Officer.

Privacy Officer

KEENFIT THE POLE WALKING COMPANY
2684 Casa Loma Road
Kelowna B.C.
V1Z 1T5
Canada
keenfit@keenfit.com

Information Release

Keenfit does not arbitrarily sell or trade identifiable client information to third parties. Release of your information occurs only

  • where we have your consent; or
  • to our suppliers or agents who assist us in serving you; or
  • where we are required or permitted to do so by law.

Protecting Information

We protect your information with appropriate safeguards and security measures and we retain your information only for the time it is required for the purposes we stated. Only those employees involved in processing data have access to this data. Any employee found in violation of our security or privacy policies is subject to disciplinary action.

Use of Cookies

Any cookies used on this website are used to enhance the functionality of the website by storing your preferences. We also use cookies to help us to improve the performance of our website and to provide you with a better user experience. This information is often automatically deleted after your visiting session is over or by the privacy settings already set by your internet browser.

Email Address and Contact Information

When you send us e-mail or when you ask us to respond to you by email, we learn your exact email address and any information you have included in the email. We use your email address to acknowledge your comments and/or reply to your questions, and we may store your communication and our reply in case we need to correspond further.
On certain pages we provide users the option of submitting names, addresses, phone numbers, fax numbers and email addresses for the purpose of contacting you for sales or support follow-up. This data is not shared with anyone outside of our organization other than our suppliers or agents who assist us in serving you or where we are required or permitted to do so by law.

Access to Credit Card Information

We restrict access to credit card information. In the event of a customer complaint or chargeback, transaction information will be provided to the merchant, bank or card issuer.
If you have any questions regarding this Privacy Policy or our implementation, please contact us to discuss your needs or concerns.

Walking Poles for Pain Management!

Hi Sheri and Rosie and Jesper. You asked for my “story”. I think it was 4 years ago I got... View Article

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Walking Poles for Pain Management!

Hi Sheri and Rosie and Jesper.

You asked for my “story”.

I think it was 4 years ago I got the Poles from you at the Wellness show. Since that time I have walked approximately 5 kilometers ( often more) almost every day of the year, including rain, wind and snow. Usually I walk on trails in the Headwater and Seymour area but I put on the feet and do some streets as well. I had a dog and found it very easy to walk the dog on leash and hold the Poles.

A little over 2 years ago my back developed a very large problem from L 2 to S1 and I couldn’t move. I absolutely believe it was the use of the Poles that enabled me to start walking and avoid surgery. Every morning now my back is stiff and sore, along with a lot of osteoarthritis pain in the hips and back. My Poles and I do the 5 k’s and I’m good to go for the day.

Hope that is what you wanted. You are welcome to edit it as you wish or totally ignore the whole thing. Oh ya, in case you are wondering I am 77.

Must tell you, I loaned my new ( old) Poles to a good friend of mine yesterday. She normally walks bent over a bit and an awkward gait. She is also complaining of being really stiff all over. It certainly took her a while to get the hang of foot and Poles working together but by the end of the 3 K’s she was walking up straight, no gait and feeling fine and she could feel it. We are going out again this afternoon. She is slow to adapt to new ways but please tell me when you are in town again so I can plant the seed of her getting her own Poles.

Peg – age 77
Vancouver, British Columbia – CA