FAQ

You like the mission & vision of Keenfit & you want to be a part of raising the health & fitness level of North America, you just want to know more about Keenfit & the opportunities they have. . .

  • How can I use Walking Poles & walk my dog?

    There are many Pole Walkers out there who happily & easily walk their dogs.

    • Some tie the dog’s leash around their waist & simply walk with their Walking Poles.
    • Some just hold the leash (sometimes leashes for 2-dogs) in their hands around the Pole handle & walk with their Walking Poles.
    • Some people go out walking with their Walking Poles, their dog and a friend – the friend takes the Walking Poles & they take the dog one-way and then they swap on the way back you get the Poles & your friend gets the dog.

    It only makes sense that you get your work-out while your dog gets theirs!

  • What is your Return Policy?

    Our Keenfit Return Policy Procedures

    To confirm that your Keenfit Walking Poles qualify for a full-refund it is important that you – follow the Return Policy Procedures below:

    1. CALL us Toll-free – All returns must be phoned-in and authorized by Keenfit within 30 days of date of purchase. Returns that arrive unauthorized – will NOT be accepted.

    2. The warranty is Void if the product does not get returned to us or if the product shows any sign of misuse or abuse.

    3. All original packaging, accessories & instructions must accompany the Poles.

    4. Shipping and Handling is non-refundable. The buyer is responsible for ALL shipping costs – whatever the costs were to have the Poles shipped to you as well as whatever it costs to have the Poles shipped back to Keenfit.

    5. Depending on the return situation there may be a restocking charge.

    Keenfit will issue a FULL CREDIT for Product that has properly followed the Keenfit Return Policy Procedures above.

  • When was Keenfit first established?

    We had our first Pole Walking Clinic in November 2003.

  • What is the Keenfit Corporate Address?

    Keenfit The Pole Walking Company
    2684 Casa Loma Rd.
    Kelowna, BC, Canada
    V1Z 1T5

    Email: keenfit@keenfit.com

  • What does it take for Sheri to come and speak to our company/group?

    Sheri has spoken to many different companies & groups about how being fit & healthy effects your at-home & at-work relationships, as well – how creative & energetic you can be at your job & your life!

    She would be thrilled & honored to come speak to YOUR company/group!
    Please email Sheri at keenfit@keenfit.com and leave the following details:

    • Your name
    • Your company’s name
    • How large is your group
    • Phone number
    • E-mail address
    • Date of the event
  • If I don’t do the techniques exactly right – Can I still benefit?

    Coming soon

  • How do I know I am Pole Walking correctly?

    Coming soon

  • What kind of guarantee do the Walking Poles have?

    100% Guarantee

    • We have a less than .3% return rate
    • We have WON the 2012 & 2013 About.com’s Reader’s Choice Award for BEST Walking Poles
    • Keenfit offers a lifetime warranty on the outer pole shaft.
    • A limited one year warrantee on all other parts (excluding the rubber feet and carbide tips).
    • The warranty is void if the product shows any sign of misuse or abuse (regular wear & tear is not part of the warranty).
    • Shipping and Handling is non-refundable – it is the buyer’s responsibility to have the walking poles shipped back to Keenfit.
    • All returns must be phoned in and authorized by Keenfit staff (as they need to know the reason for the return).

    We have WON the 2012 & 2013 About.com’s Reader’s Choice Award for BEST Walking Poles

  • Will these Walking Poles fold–up short enough to fit into a suitcase?

    Though our 3-pc Walking Poles are the most convenient for avid air-travellers…Both our 2-pc & 3-pc Walking Poles are simple to retract so that they can easily be taken with you.

    2-pc Walking Poles

    • Can fit cross-ways in ‘some’ larger suitcases – if you travel we suggest you keep the box that they come in & check it in with your other luggage.
    • Otherwise, you can put them in with golf clubs, other sports equipment or in a duffle bag with other things.
    • Sometimes ‘you-can’ & sometimes ‘you-cannot’ carry-on your Walking Poles onto an airplane (it depends on the airline – all Security Agents are different).

    3-pc Walking Poles

    • Can easily fit cross-ways in most medium & ‘some’ smaller suitcases – if you travel by air frequently we suggest you get our Keenfit 3-pc Poles. so they can go in with your checked luggage.

    Be sure & check-out the ‘Compare 2-pc & 3-pc Walking Poles’ link below for more details on exact sizes etc…

  • How do I know how high to set my Walking Poles?

    Keenfit Walking Poles are easily adjustable & come with both written & Free online video instructions on ‘How to set your Poles’.

    • It is important your Walking Poles aren’t set too-high or they’ll be harder to control & you’ll tend to
      more easily wear-out your pole feet.
    • As well they shouldn’t be set too-low or you’ll tend to lean too far forward when you walk & put
      unnecessary stress on your lower back.

    Be sure that your Poles are set-up correctly – check-out & follow the links below:

  • What are the Walking Poles made of?

    Our Keenfit Walking Pole shafts are strong, light-weight & durable being made of aluminum-alloy.

    Be sure & check out the links below for more details on what the rest of our pole-parts are made of.

  • How much do the Walking Poles weigh?

    Each Keenfit Walking Pole weighs only 0.6lbs/0.3kg – with a Road-foot on. They weigh next to nothing and are very light!

  • How long do the Pole feet last?

    A pair of Road or Trail feet should last between 6 to 12 months with hard, continuous, regular use.

    If you are wearing your feet out faster then that – it is generally a technique issue…

    If so, be sure & check-out the ‘Maximise Your Benefits’ link below & follow ALL the instructions within it so you can avoid any bad habits or doing anything wrong.

  • Where can I get new Walking Pole feet?

    Contact Keenfit directly at:

    Phone: 1-877-KEENFIT (533-6348)
    Email: keenfit@keenfit.com

  • How strong are the adjustable Walking Pole locks?

    Our Keenfit Walking Poles, when extended & tightened, are both strong & secure – each Pole lock can withstand up to 250 lbs. of pressure.

  • How much do new Walking Pole feet cost?

    Both the Road or Trail feet cost $8.00 per pair + shipping.

  • Can I use Keenfit Walking Poles on out/indoor tracks or in shopping malls?

    Absolutely – both the Keenfit trail & road feet are okay to use on any outdoor/indoor tracks or shopping malls…In order to avoid damaging any outdoor or indoor tracks, or shopping mall floors it is important that the Keenfit Walking Poles have either the trail & road foot on – so as to protect them from the Pole’s carbide-tips.

  • Can I use these Poles in the winter/snow?
    • Absolutely – Pole Walking stems from Cross Country Skiing – it’s just Cross Country Skiing without the snow!
    • If there is snow and ice though– the Poles add stability to walking on slippery & uneven ground.
    • By simply removing the rubber Pole feet & using the carbide-tips your walking poles act like ice-picks grabbing at the ice or snow.
    • But it is still suggested that you wear spikes or coils for your boots to ensure your feet will have a good solid grip as well. (These spikes or coils slip over your footwear like a galosha – you can find them at most outdoor / adventure gear stores).
    • Walking on ice or snow with good traction on both your feet & your arms makes for some fun & safe winter walking…Just be sure & buddle-up warm.
  • Can two pair of Poles fit in one Pole Tote?

    Yes – 2 pairs of Poles can fit in a Pole Tote – BUT it’s a tight fit.

    As long as you put them in opposite each other (1-pair feet-down – the other pair handles-down). Remember though, when you go for a Walk you will only be able to carry 1 water bottle.

  • Why would I want a Pole Tote?

    Our Keenfit Walking Pole Tote is a specially designed, multi-purpose bag that can not only store & protect your Walking Poles but it can also be worn while you Walk with:

    • A pocket for keys, cell phone, money, or MP3 player
    • A separate pocket for a Water Bottle
    • Adjustable shoulder/carrying strap
    • Easy to open & close draw-string-toggle opening
    • Durable nylon-canvas material

    This Tote makes Walking Poles more convenient to carry/ transport/ travel & Walk with!

  • What is the water bottle’s capacity?

    400mL/13.5oz

  • What is the water bottle made of?

    Medical-Grade Stainless Steel – keeping your water safe to drink & very fresh tasting!

  • What size water bottle fits in the Pole Tote pocket?

    Most 400ml/13.5oz Water Bottles fit easily into the Pole Tote pocket. Possibly a little larger as well – given the elastic opening & netted-mess that the pocket is made of.

  • Why is Pole Walking better than regular walking?
    • Regular walking engages less than 50% of your muscle mass (basically you only use your lower body – you can swing your arms but you will only increase your cardio – not any more body muscles) – by adding walking poles you engage over 90% of your major muscles.
    • By using more muscles you’ll burn between 22-48% more calories.
    • By using more muscles you’ll increase your cardio a minimum of 20% -without going faster of working any harder than regular walking.
    • In turn, your perceived effort is less than your actual effort – making it easier to do than regular working.
    • It’s more efficient than regular walking – 30 minutes of pole walking = 50 minutes of regular walking – so you are getting both your weight-bearing and cardio workout at the same time.
    • Using walking poles lessens the impact on your lower joints(back, hips, knees, ankles & feet) by 26% compared to regular walking.
    • Using walking poles naturally aligns your posture while strengthening your core – in turn helping you to stand, sit and walk taller & breathe deeper.
  • Why can’t I just use my ski-poles?

    Not all Walking Poles or ski-poles have straps & handles that are designed to make pole walking comfortable, nor do they have the different Walking Pole feet options – as well you can’t be guaranteed they’ll be the correct height.

    Keenfit Walking Poles have:

    • Telescopic adjustable shafts – made of light-weight aluminum-alloy to allow for comfort, custom height adjustment.
    • Adjustable palm straps – ergonomically designed, with special breathable nylon palm pads & velcro straps for a custom fit… worn comfortably on the palm of the hand to help relax your grip while you control & handle your walking poles.
    • Moisture absorbent cork-mix handles – so your grip will be cooler in the summer & warmer in the winter.
    • Road & trail feet – specially designed rubber feet – used for walking on harder, more compact surfaces like: roads, sidewalks, concrete & asphalt – & for walking on looser to medium compact trails – like: gravel roads, park paths or trails.
    • Safety reflector tape (on both poles) – helping those early morning or late day walkers to be seen on the road.
  • Why would I want to use adjustable Walking Poles versus one-piece poles?

    An adjustable Walking Pole is your best guarantee for an accurate custom fit – as a lot of people can be the same height & yet have different torso and/or arm lengths. So using a one-piece Pole or a height-chart, may cause you to end up with poles that
    are either too-short or too-long…

    Keenfit Walking Poles are fully adjustable two or three-piece Poles with a solid, one-piece feel!

  • Why would Keenfit Walking Poles be better than other poles out there?

    What makes Keenfit Walking Poles Special…

    After extensive personal research and testing (that’s walking with them herself) – The Pole Lady has taken the best of the best and designed these walking poles…

    • Telescopic adjustable poles – made of light-weight aluminum-alloy to allow for comfort, custom height adjustment, easy storage and transportation.
    • Moisture absorbent cork-mix handle – so your grip will be cooler in the summer & warmer in the winter.
    • Adjustable palm straps – ergonomically designed, with special breathable nylon palm pads & Velcro straps for a custom fit… worn comfortably on the palm of the hand to help relax your grip while you control & handle your walking poles.
    • Road foot (2-pairs included) – a specially designed, angular rubber stub – used for walking on harder, more compact surfaces like: roads, sidewalks, concrete & asphalt.
    • Trail foot (1-pair included) – a round, flat bottomed rubber stub – used for walking on looser surfaces and hard to medium compact trails – like: gravel roads, park paths or trails.
    • Carbide steel tips (1 on each pole) – a solid carbide metal tip built into the end of the walking pole – used for lesser compact terrain or slippery surfaces – like: some hiking trails or icy roads.
    • Beach basket (1-pair included) – a plastic disc-shaped basket with threads to attach it onto the end of the walking poles (just up from the tip) – used for sandy or grassy terrain – to stop the Poles from going too deep into softer ground.
    • Safety reflector tape (on both poles) – helping those early morning or late day walkers to be seen on the road.
    • Pole Walking – Your Beginners Guide – watch FREE ‘How-to-Videos’ online at www.keenfit.com/pole-walking-videos – follow simple and easy instructions to help you set and properly use your Poles for maximum benefits and enjoyment.
    • Very Important Pole Walking Tips (included) – basic pointers to help you use your walking poles most effectively.
  • What is the difference between Walking with Poles and regular walking?
    • Regular walking engages less than 50% of your muscle mass (basically you only use your lower body – you can swing your arms but you will only increase your cardio – not any more body muscles) – by adding walking poles you engage over 90% of your major muscles.
    • By using more muscles you’ll burn between 22-48% more calories.
    • By using more muscles you’ll increase your cardio a minimum of 20% -without going faster of working any harder than regular walking.
    • In turn, your perceived effort is less than your actual effort – making it easier to do than regular working.
    • It’s more efficient than regular walking – 30 minutes of pole walking = 50 minutes of regular walking – so you are getting both your weight-bearing and cardio workout at the same time.
    • Using walking poles lessens the impact on your lower joints(back, hips, knees, ankles & feet) by 26% compared to regular walking.
    • Using walking poles naturally aligns your posture while strengthening your core – in turn helping you to stand, sit and walk taller & breathe deeper.
  • Aren’t Walking Poles meant for people who need help walking?

    Walking Poles are most certainly very beneficial for people who need help walking – check-out all the benefits below. BUT that is NOT who they were designed for. Walking Poles were designed originally to help keep the fittest athletes in the world – fit in the off-season, check-out their history…

  • Where can I use Keenfit Walking Poles?

    Pretty much anywhere – Keenfit Walking Poles are designed to turn a simple walk around the block into an efficient, effective, aerobic total-body workout – but they also have a carbide-tips, trail feet & beach baskets for more rugged terrain…as well with the road-feet they are okay to use on any outdoor/indoor tracks or shopping malls!

  • I have a really bad-back do you think these Poles will help me?

    Whether you have a bad back, sore: hips, legs, knees, ankles, feet and/or have had a replacement(s) or you suffer from plantar fasciitis or scoliosis – Walking Poles can be a big help to you.

    • If your doctor has said you should be exercising – well “walking” is one of the easiest forms of exercise we can pretty much all do & using walking poles is not only easy ‘to do’ but using them makes it even easier ‘on you’.
    • By adding walking poles you’ll share any load you carry or effort you make with over 90% of your major muscles instead of less than 50% of your muscle mass like you do with Regular Walking where you just haul your upper body around.
    • Because of this wise muscle distribution – Walking Poles help lessen the impact on all your lower body by 26% – That means more than a quarter on your weight won’t transfer through to your back, hips, knees, ankles & feet.
    • In turn, your perceived effort is less than your actual effort – making it easier to do than regular working.
    • While at the same time the Walking Poles help stabilize you – as they align your spine & strengthen your core.
    • Like the testimonies you saw during the infomercial – Keenfit has seen amazing things happen for so many people who have had bad-backs & many different lower-joint issues.
    • When starting out it’s important to watch all the ‘How-to’ videos & remember to listen to your body & start out slow.
  • I have a major health condition, do you think these walking poles will help me?

    If you have any health condition like arthritis; diabetes; high blood pressure; poor coronary health; fibromyalgia; multiple sclerosis; Parkinson’s, etc…

    NOTE: (disclaimer) We cannot claim to fix or cure any of the many, above listed health challenges – yet Keenfit Walking Poles have played a major role in successfully helping many people with all of the above-mentioned illnesses. So in responding with regards to any of these problems – it is important that Keenfit not be represented as a medical expert [as we are not] but only that we pass on what we have seen (& have received as testimonial proof). Using Keenfit Walking Poles has made a huge difference in the overall health of many people…

  • I am very overweight – do you think these walking poles will help me?
    • If your doctor has said that you should be exercising (& you are trying to lose weight & get more active) – well ‘Walking’ is one of the easiest forms of exercise, we can pretty much all do, & using Walking Poles only makes it even easier & also a lot more beneficial.
    • By adding Walking Poles to your walk you’ll share any load you carry or effort you make with over 90% of your major muscles instead of less than 50% of your muscle mass like you do with regular Walking.
    • By using more muscles you’ll burn between 22-48% more calories.
    • By using more muscles you’ll increase your cardio a minimum of 20% -without going faster of working any harder than regular walking.
    • In turn, your perceived effort is less than your actual effort – making it easier to do than regular working.
    • Walking poles help lessen the impact on all your lower joints by 26% – That means more than a quarter on your weight won’t transfer through
      to your back, hips, knees, ankles & feet.
    • Like the testimonies you see during our intro videos – Keenfit has seen some amazing things happen for people who want to lose weight.

    When starting out it’s important to watch all the ‘How-to’ videos & remember to listen to your body & start out slow.

  • I’m not very coordinated are you sure I can do pole walking?

    Absolutely – Pole Walking is one of the easiest most beneficial activities you’ll ever do!

    If you can ‘walk’ – you can’ Pole Walk’. Just take a few moments & watch the ‘How-to’ videos and you’ll be Pole Walking in no time!

    When starting out it’s important to watch all the ‘How-to’ videos and remember to listen to your body & start out slow.